BRBL: Concepts and Practice · Part C: Important Acts and Laws II

Chapter 12: Ombudsman and MSMED

How customers complain to RBI’s Ombudsman, and how the MSMED Act classifies and protects small firms.

Buyers of the e-book, or of the print copy, which includes it, read the whole chapter. Everyone can read the free sample, pages 1 to 24 of the e-book.

In this chapter

• 12.1The Integrated Ombudsman Scheme, 2026p. 157
• 12.2From complaint to awardp. 158
• 12.3The MSMED Act and classificationp. 159
• 12.4Delayed paymentsp. 160
• 12.5Bank credit to MSMEsp. 161
• Exam traps and quick checksp. 162
• Practice: 16 questions in three roundsp. 163
• Answers, with every wrong option explainedp. 165
• Make it stickp. 167
• Chapter 12 on one pagep. 168

Corrections and updates

None for this chapter so far. Every correction to the book, and any rule that changes after its date, is listed on the errata page.