Bankers Pioneer Academy
Cancellation and refund policy
When and how you can cancel a purchase and get your money back.
Effective 11 November 2026
In short: changed your mind? Write to us within 7 days of buying, before you start using what you bought, and you get your money back in full. Approved refunds reach your account within 5–7 working days.
1. How to cancel or ask for a refund
Email bankerspioneeracademy@gmail.com from your registered email, or message us on WhatsApp at 92056 63504, with your name, registered mobile number and the payment reference or order number. We confirm within 2 working days whether your refund is approved.
2. Refunds by product
| Product | Full refund if | No refund |
|---|---|---|
| Mock test series and mock packs | You ask within 7 days of purchase and have not started any mock in the series. | Once any mock in the series has been started, or after 7 days. |
| Live courses and batches | You ask before the batch starts, or within 7 days of the start if you have attended no more than two live sessions. | After 7 days from the batch start, or after more than two sessions. |
| E-books and The Banker’s Compass (single issues and the yearly plan) | You ask within 7 days of buying and have not read past the free preview pages. | Once you have read past the free preview, or after 7 days. |
| Printed books (each comes with its e-book) | You cancel before dispatch and have not read the included e-book past the free preview pages; or the copy arrives damaged, misprinted or wrong (we replace it, or refund if we cannot). | After delivery, unless damaged, misprinted or wrong. If you cancel before dispatch after reading the e-book past the free preview, we refund ₹250 (the print part of the ₹799 price) and the e-book stays in your account. |
| Interview panels and mentoring | You cancel at least 48 hours before your booked slot. | Within 48 hours of the slot, or if you do not attend. |
A print copy bought for ₹449 (added to the Promotion Success Pack, or bought when you already have its e-book), or for ₹299 for a Banker’s Toolkit book you already have as an e-book, is refunded in full if you cancel it before dispatch; the pack itself follows the rule for mock packs.
3. Always refunded in full
- Duplicate payments: if you were charged twice for the same order.
- Failed payments: if money left your account but the purchase was not confirmed. Banks usually reverse these automatically within 5–7 working days; if not, write to us and we will refund it.
- Our cancellation: if we cancel a product, batch or mock, or delay a pre-order by more than 30 days beyond the month shown, and you do not want to wait or switch.
4. How the money comes back
Approved refunds are made to the original payment method (card, UPI, net banking or wallet) through Razorpay, within 5–7 working days of approval. Your bank may take a few more days to show it. We do not charge any fee for refunds.
5. Results promise
A results or pass promise, where offered, is not a refund under this policy. It applies only on the terms published with the product it belongs to.
6. Problems
If you are unhappy with a decision on your refund, write to our grievance officer, Gurupreet Kaur, at bankerspioneeracademy@gmail.com. See the contact page.