Bankers Pioneer Academy

Terms of use

The rules for using bankerspioneer.com, the app, and what you buy from us.

Effective 27 October 2026

1. Who we are

Bankers Pioneer Academy is run by M/s Bankers Pioneer Academy, a sole proprietorship of Gurupreet Kaur ("we", "us"). "You" means anyone who visits the site, registers or buys from us.

2. Not affiliated with IIBF, the RBI or any bank

We are an independent academy. We are not affiliated with, endorsed by or acting for the Indian Institute of Banking & Finance (IIBF), the Reserve Bank of India, or any bank. The names JAIIB, CAIIB, IIBF and the names of banks are used only to describe the exams we prepare you for and belong to their owners.

Our mocks and material are written by us from public sources such as syllabi, circulars and published exam patterns. They are practice material, not actual or leaked exam questions. Exam rules, syllabi, eligibility and promotion policies are set by IIBF and by each bank; always check the official notice.

3. Who can use the services

You must be at least 18 and able to enter into a contract under Indian law. When you register, give accurate details and keep them up to date. You are responsible for everything done through your account, so keep your login private.

4. Your account is personal

Each account is for one person. You may not share your login, resell access, or let others take mocks or read material through your account. If we find an account being shared, we may suspend it without refund.

5. Prices and payment

• Prices are in Indian rupees and are shown on the site before you pay. Any GST that applies is shown at checkout. Razorpay emails you a payment receipt, and we send a payment slip on WhatsApp.
• Payments are processed by Razorpay. We do not see or store your card, UPI or bank details.
• Your purchase is confirmed when we receive confirmation of the payment from Razorpay. If money leaves your account but the purchase is not confirmed, see the refund policy.
• We may change prices at any time. A change does not affect anything you have already paid for.

6. What you get and for how long

Each product's page shows what it includes, such as the number of mocks, the live sessions, or the book edition, and how long you can use it. Mock series and courses stay open until the validity date shown at purchase. Launch and pre-order dates are our plan in good faith; if we need to move a date, we will tell you and you may ask for a refund under the refund policy.

7. Our content

All questions, solutions, notes, books, the magazine, videos, designs and the Bankers Pioneer™ name and logo belong to us or to those who licensed them to us. You may use them for your own preparation only. You may not copy, record, screenshot for distribution, upload, sell, publish or share them, in full or in part, on any website, group, channel or app, without our written permission.

8. Fair use and conduct

You agree not to:

• use bots, scripts or other tools to copy questions or answers, or to interfere with the site;
• try to get into accounts, systems or data that are not yours;
• cheat in ranked mocks, or take a ranked mock under someone else's name;
• post or send anything unlawful, abusive or misleading through our forms, chat or community groups.

We may remove content and suspend or close accounts that break these terms. Where the breach is serious, such as sharing paid material, no refund is due.

9. Results, ranks and Scout

Scores, ranks and readiness figures are estimates to guide your preparation. They do not predict or guarantee any exam result or promotion. Scout, our AI tutor, can make mistakes; check important points against the official source. Any results promise applies only on the terms published with the product it belongs to.

10. Availability

We work to keep the site and app available, but they may be unavailable at times for maintenance or reasons outside our control. If a live mock or session is disrupted on our side, we will reschedule it or offer a fair alternative.

11. Liability

We provide our material with care, but we do not promise that it is free of every error. To the extent the law allows, we are not liable for indirect losses, such as a missed promotion, and our total liability to you for any claim is limited to the amount you paid us for the product concerned in the 12 months before the claim. Nothing in these terms limits rights you have under the Consumer Protection Act, 2019.

12. Changes to these terms

We may update these terms. The new version applies from the date shown at the top of this page. Changes do not affect purchases already made, except where the law requires.

13. Law and disputes

These terms are governed by the laws of India. Please contact us first; most issues are resolved quickly. If a dispute cannot be resolved, the competent courts of the place where our registered office is located have jurisdiction, without affecting your right to approach a consumer commission.

14. Contact

Email bankerspioneeracademy@gmail.com or see the contact page.