Bankers Pioneer Academy
Shipping and delivery policy
How we deliver mock tests, courses, e-books and printed books.
Effective 11 November 2026
1. Digital products
Mock test series, courses, e-books and the magazine are delivered online. There is nothing to ship and no delivery charge. Access opens in your account as soon as the payment is confirmed, usually within a few minutes, and we send a confirmation by email and WhatsApp.
If you do not have access within 24 hours of paying, write to bankerspioneeracademy@gmail.com with your payment reference and we will sort it out the same working day.
2. Live courses and panels
Joining links and timetables are sent by email and WhatsApp before each batch starts or before your booked slot.
3. Printed books
- E-book included: every print copy comes with its e-book, which opens in My account as soon as the payment is confirmed, so you can start reading while the book is on its way.
- Where we ship: anywhere in India.
- When we dispatch: in-stock books within 3 working days of payment; pre-orders in the month shown on the book's page.
- Delivery time: usually 3–7 working days after dispatch, depending on your PIN code.
- Charges: any delivery charge is shown at checkout before you pay.
- Tracking: when the book is dispatched, we send the courier name and tracking number on WhatsApp, and show them in My account at bankerspioneer.com.
4. Damaged or wrong deliveries
If a book arrives damaged, misprinted or wrong, send us a photo within 48 hours of delivery and we will send a replacement at no cost, or refund you if we cannot. See the refund policy.
5. Contact
Email bankerspioneeracademy@gmail.com or WhatsApp 92056 63504.