Bankers Pioneer Academy
Privacy policy
How Bankers Pioneer Academy collects, uses and protects your personal data.
Effective 4 November 2026
In short: we collect only what we need to run your account, your mocks and your purchases. We never sell your data. You can ask us to see, correct or delete it at any time by writing to bankerspioneeracademy@gmail.com.
- Who we are
- What we collect
- Why we use it
- Your consent
- Who we share it with
- How long we keep it
- How we protect it
- Your rights
- Storage on your device
- Under 18s
- Changes
- Grievance officer
1. Who we are
Bankers Pioneer Academy prepares bankers for JAIIB, CAIIB and bank promotion exams through bankerspioneer.com and the Bankers Pioneer app. The Academy is run by M/s Bankers Pioneer Academy, a sole proprietorship of Gurupreet Kaur ("we", "us"). For the purposes of the Digital Personal Data Protection Act, 2023, we are the Data Fiduciary for the personal data described here.
2. What we collect
| When | What |
|---|---|
| You register or create an account | Name, mobile number, email address, the exam you are preparing for, and, if you choose to give them, your bank, scale and city. |
| You sign in with Google | Your name, email address and profile picture from your Google account. We never see your Google password. |
| You take a mock or use the course | Your answers, scores, ranks and time taken, so we can show your analysis and ranking. |
| You buy something | What you bought, the amount, and the payment reference and status we receive from our payment partner. Card, UPI and bank details are entered on our payment partner's page; we never see or store them. |
| You order a printed book | Your delivery address and phone number. |
| You write to us or fill in a form | What you send us, such as a question, a complaint, or a proposal from your bank. |
| You visit the site | Basic technical information our hosting provider records to keep the site secure and working, such as your IP address, browser type and the time of the request. |
We do not use advertising trackers, and we do not collect sensitive information such as your PAN, Aadhaar, salary or bank account details.
3. Why we use it
- To create and run your account, and to give you the mocks, courses, books and magazine you signed up for or bought.
- To process payments, issue invoices and handle refunds.
- To show your results, analysis and rank. Public rank lists show only your name or initials, bank and score, never your phone number or email.
- To send you what you asked for: mock reminders, results, the Morning Brief and updates about your course, by email, SMS or WhatsApp.
- To answer your questions and complaints.
- To improve our questions and material, using results in a form that does not identify you.
- To keep the service secure and to meet our legal, tax and accounting duties.
4. Your consent
We use your personal data on the basis of the consent you give when you register, fill in a form or buy something, or where the law otherwise allows it, such as keeping invoices for tax purposes. You can withdraw consent at any time by writing to us or by using the unsubscribe link or "STOP" reply in our messages. Withdrawing consent does not affect what we did before, and it may mean we can no longer provide a service that depends on it, such as your account.
Promotional messages are optional. You can say no to them and still use everything you signed up for.
5. Who we share it with
We do not sell or rent your personal data. We share it only with service providers who process it for us under contract, and only as much as they need:
- Cloudflare: website hosting, security and the database where your account and results are stored.
- Google: signing in, if you choose "Continue with Google". Google tells us who you are; it does not get your mock results or purchases from us.
- Razorpay: payments. Razorpay handles your payment details under its own privacy policy.
- Google (Gmail): our email.
- WhatsApp (Meta): only if you message us there, ask for updates there, or buy something.
- AiSensy: sends your payment slip and order messages to your WhatsApp for us, using your name and mobile number.
- Courier partners: your name, address and phone number, only for printed book deliveries.
- MyChatBot: runs the AI chat assistant on our website. It receives what you type in the chat, so please do not share passwords, card numbers or other sensitive details there.
- SurveyMonkey: collects our optional feedback forms. It receives the answers you give there, so please do not write your name, contact details or exam questions in them.
- Google Analytics and Microsoft Clarity: used only if you press Accept on our tracking bar. See Tracking choices.
- OneSignal: sends app alerts. If you turn on alerts, it delivers the Morning Brief to your device. When you buy, it carries an order notice (your name, what you bought and, for printed books, the delivery address and phone number) to our own phone, so we can dispatch quickly.
Some of these providers may store or process data outside India, in countries the Government of India has not restricted. We may also disclose data when the law, a court or a government authority requires it.
6. How long we keep it
- Account and results: while your account is open, and for up to three years after your last activity, after which we delete it or remove anything that identifies you.
- Payment and invoice records: as long as tax and accounting law requires, currently up to eight years.
- Messages and complaints: up to three years after they are resolved.
- Technical logs: up to one year.
If you ask us to delete your account (how to ask), we delete your personal data within 30 days, except what the law requires us to keep.
7. How we protect it
All traffic to bankerspioneer.com is encrypted (HTTPS). Access to the database is limited to the people who run the Academy and is protected by passwords. We keep records of access for at least one year. If a breach of personal data ever happens, we will inform you and the Data Protection Board of India as the law requires.
8. Your rights
Under the Digital Personal Data Protection Act, 2023 you have the right to:
- get a summary of the personal data we hold about you and how we use it;
- have inaccurate or incomplete data corrected, completed or updated;
- have your data erased once it is no longer needed, or when you withdraw consent;
- withdraw consent at any time;
- have your complaints redressed by our grievance officer; and
- nominate another person to exercise these rights for you in case of death or incapacity.
To use any of these rights, write to our grievance officer (below) from the email or mobile number registered with us, so we can confirm it's you. We reply within one month. If you are not satisfied with our answer, you can complain to the Data Protection Board of India.
9. Storage on your device
The site and app save a few settings in your browser's storage, such as your language, reading position, sound and voice choices, and whether you closed a banner. When you sign in, a secure cookie keeps you signed in on that device for up to 30 days, until you sign out. This stays on your device; we do not use it to track you across other websites. Clearing your browser data removes it. Our fonts load from Google Fonts, which receives your IP address when it sends them.
Tracking choices
We ask before using these tools, and the whole site works if you decline. If you accept:
- Google Analytics counts visits and shows which pages and sources people come from.
- Microsoft Clarity records how pages are used, such as clicks and scrolling. It does not run on our mock pages. Exam, account, library, reader and checkout screens are hidden from its recordings.
These companies may use cookies and receive your device and network details, such as your IP address. We do not send them your name, email, phone number or marks. The events carry only what was bought and the amount. Your choice is kept for 12 months, and the tools are not used in our Google Play app.
10. Under 18s
Our services are meant for bank employees and adults preparing for banking exams. We do not knowingly collect personal data from anyone under 18. If you believe someone under 18 has registered, tell us and we will delete their data.
11. Changes to this policy
We may update this policy when our services or the law change. We will post the new version here with its effective date, and tell registered users about important changes by email or WhatsApp.
12. Grievance officer
- Name
- Gurupreet Kaur, Proprietor
- bankerspioneeracademy@gmail.com
- Phone
- 92056 63504
We acknowledge every complaint within 48 hours and resolve it within one month.