ABM: Concepts and Practice · Part B: Human Resource Management
Chapter 10: Feedback, rewards and performance
How a bank tells its people how they are doing, pays and recognises them, and judges who is ready for more: feedback, rewards, appraisal and competencies.
Buyers of the e-book, or of the print copy, which includes it, read the whole chapter. Everyone can read the free sample, pages 1 to 24 of the e-book.
In this chapter
- 10.1Feedback systemsp. 129
- 10.2Rewards and compensationp. 130
- 10.3Performance management and appraisal methodsp. 131
- 10.4Rating errors, review and counsellingp. 132
- 10.5Competencies, assessment centres, BEIp. 133
- Exam traps and quick checksp. 134
- Practice: 16 questions in three roundsp. 135
- Answers, with every wrong option explainedp. 137
- Make it stickp. 139
- Chapter 10 on one pagep. 140
Corrections and updates
None for this chapter so far. Every correction to the book, and any rule that changes after its date, is listed on the errata page.