ABM: Concepts and Practice · Part B: Human Resource Management
Chapter 9: People at work
Why people at the same counter work so differently: personality, perception and attitude, the theories of motivation, and the roles that pull them in several directions.
Buyers of the e-book, or of the print copy, which includes it, read the whole chapter. Everyone can read the free sample, pages 1 to 24 of the e-book.
In this chapter
- 9.1Individual differencesp. 115
- 9.2Content theories of motivationp. 116
- 9.3Process theories of motivationp. 117
- 9.4Diversity, gender and inclusionp. 118
- 9.5Roles and role stressp. 119
- Exam traps and quick checksp. 120
- Practice: 16 questions in three roundsp. 121
- Answers, with every wrong option explainedp. 123
- Make it stickp. 125
- Chapter 9 on one pagep. 126
Corrections and updates
None for this chapter so far. Every correction to the book, and any rule that changes after its date, is listed on the errata page.