RBWM: Concepts and Practice · Part B: Retail Products and Recovery

Chapter 10: Digital retail banking, AI and technology

How banks serve, onboard and lend digitally, what RBI’s digital lending rules protect, and how AI is used and governed.

Open Chapter 10 in the e-book The book and its prices

Buyers of the e-book, or of the print copy, which includes it, read the whole chapter. Everyone can read the free sample, pages 1 to 24 of the e-book.

In this chapter

10.1Digital retail bankingp. 129
10.2Digital lending: who answers for whatp. 130
10.3What a digital loan really costsp. 131
10.4Technology and AI in retail bankingp. 132
10.5Using AI and data responsiblyp. 133
Exam traps and quick checksp. 134
Practice: 16 questions in three roundsp. 135
Answers, with every wrong option explainedp. 137
Make it stickp. 139
Chapter 10 on one pagep. 140

Corrections and updates

None for this chapter so far. Every correction to the book, and any rule that changes after its date, is listed on the errata page.