Concepts Master · JAIIB · RBWM

RBWM: Concepts and Practice

For JAIIB’s Retail Banking and Wealth Management paper: every unit of the syllabus taught in plain words, as it works at a bank’s branches, retail hubs and relationship desks: retail products, cards, remittances, recovery, marketing, wealth management and home loans, with worked numbers, practice questions and every answer explained. By G S Khurana; 2026–27 edition.

The chapters

• APart A: Retail Banking
• 1Retail banking and its role in a bankp. 1
• 2Retail and wholesale bankingp. 15
• 3Branch profitabilityp. 29
• BPart B: Retail Products and Recovery
• 4Customer needs and product developmentp. 43
• 5Credit scoringp. 57
• 6Retail liability productsp. 71
• 7Retail asset productsp. 85
• 8Credit and debit cardsp. 99
• 9Remittance productsp. 113
• 10Digital retail banking, AI and technologyp. 127
• 11Recovery of retail loansp. 141
• 12MIS and securitisationp. 155
• CPart C: Marketing of Banking Services
• 13Marketing of banking servicesp. 169
• 14Delivery channels and delivery modelsp. 183
• 15Customer relationship managementp. 197
• 16Service standards in retail bankingp. 211
• 17Marketing information systemsp. 225
• DPart D: Wealth Management
• 18Wealth management: why it mattersp. 239
• 19Investment managementp. 253
• 20Tax planningp. 267
• 21Other financial services of banksp. 281
• EPart E: Home Loans
• 22The lender’s appraisal of a home loanp. 295
• 23Housing finance, tax planning and mortgage advicep. 309
• 24Valuation of real propertyp. 323

Corrections and updates: see the errata page.